Recent storms hit hard... not just on property but the pocketbook.  In a time of rising grocery costs, sending food to the dumpster because of spoilage was hard on the heart for many impacted by power outages, including Litchfield and Pana, where they encountered a multi-day outage.   Ameren is sharing information on how people can submit a claim for storm damage and loss.    To submit a claim for actual damages, including food spoilage, due to a power interruption, outage, surge, or other fluctuation, you can complete a Claim Form and mail the Claim Form and supporting documentation to: 

Brentwood Services Administrators, Inc. 

PO Box 4605 Chesterfield, MO 63006-4605 

After receiving a claim, Ameren Illinois officials will determine whether the claim is the product of a qualifying interruption, outage, surge, or other fluctuation.  The Illinois Commerce Commission will review requests rejected by Ameren.  Typically, claims are resolved within 90 days.   

Anyone with questions about the Ameren Illinois’ claim process can call Ameren at 1 (800) 755-5000. If you have questions about your particular claim, you can call the Ameren Illinois claims administrator, Brentwood Services Administrators, Inc., at 1 (800) 781-2075.