This morning, HSHS successfully restored functionality to the EPIC platform, our electronic health records platform, which includes MyChart applications. We will provide any other updates as they become available.

We will respond to patient messages as quickly as possible, and we encourage patients to reach out to their health care provider’s office to speak with a member of their health care team, should they require urgent assistance.

We remain focused on restoring the rest of our systems in a methodical manner, which will take time to complete. We appreciate your continued patience and look forward to continuing to care for our valued patients.

Frequently Asked Questions

Q. Can I now schedule appointments through MyChart?

Yes, patients are now able to schedule appointments.

Q. I submitted a message through MyChart. When will I receive a response?

We appreciate your patience as we work to respond to your messages as quickly as possible, while giving the personal attention each of our patients deserves. Should you require urgent assistance, please telephone your provider’s office to speak with a member of your health care team.